All Systems Operational

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Google Apps Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Teaching & Learning Tools Operational
Canvas ? Operational
Akindi ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio ? Operational
Qualtrics Operational
Other Applications Operational
Banner Operational
Single Sign-on Operational
OnBase Operational
Spacefinder (EMS) Operational
Phones (VOIP) Operational
Zoom Meetings Operational
Zoom Chat Operational
Printers Operational
Slack Messaging Operational
Slack Connections Operational
Computer Labs Operational
Network (Wired/Wireless) Operational
Administration Building Operational
Rodman Hall Operational
Boler College of Business Operational
O'Malley Center Operational
Grasselli Library & Breen Learning Center Operational
Dolan Science Center Operational
Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Resolved - This incident has been resolved.
Apr 5, 15:09 EDT
Monitoring - Service Restored: 4/5/21 2:15 pm

JCU ITS has confirmed that all network connectivity issues have been resolved. We are working with the network provider to determine the root cause of the problem.

If you have questions or continue to experience problems, please contact the JCU Service Desk at 216-397-3005 or servicedesk@jcu.edu.

Information Technology Services
216-397-3005
jcu.edu/its
Apr 5, 14:31 EDT
Update - We are continuing to work on a fix for this issue.
Apr 5, 14:07 EDT
Identified - Some users are experiencing network issues on campus. Information Technology Services is aware of the problem and will post updates on our Status Page (https://status.jcu.edu/) as they become available.

We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.

Information Technology Services
216-397-3005
jcu.edu/its
Apr 5, 14:06 EDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021
Completed - The scheduled maintenance has been completed.
Apr 3, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 EDT
Scheduled - Information Technology Services will be performing maintenance on the Voice Mail server on Saturday, April 3 at 7 AM EST which will last for up to 45 minutes. During this time, callers will not be able to leave messages and users will not be able to retrieve messages.

Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.
Mar 12, 10:40 EST
Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021
Postmortem - Read details
Mar 30, 10:45 EDT
Completed - The scheduled maintenance has been completed.
Mar 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:01 EDT
Scheduled - Beginning at 7:00 AM on Tuesday, March 30th, the Information Technology Services (ITS) in conjunction with AT&T will be redirecting the main JCU business telephone number, (216) 397-1886, to a new circuit.

This change should be completed no later than 8:00 AM after satisfactory testing. Incoming calls to the main number may be interrupted during the maintenance window.

If you have any questions or concerns, please send an email to the ITS Service Desk: servicedesk@jcu.edu.

Thank you for your patience and understanding while we work to improve our services.

Information Technology Services
216.397.3005
Mar 29, 11:52 EDT
Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.